Shipping + Handling

SHIPPING

Shipping and handling or special packaging fees are not included in our pricing. Small orders are shipped UPS and FedEx, large orders will require an alternate carrier. An additional fee for crating will be charged for some items that specifically require it. Upon ordering we will provide you with an estimated shipping price although if the actual cost of shipping exceeds the estimate, the remaining balance will be added to the invoice and will be due upon receipt. Local deliveries that do not require crating can be hand delivered.


INTERNATIONAL

We offer world-wide shipping and crate each piece with care and precision.  Any local taxes, VAT or duties are billed by customs to the consignee upon delivery.


INSTALLATION AND CARE

Offcentre is not responsible for installation unless specifically requested. Please use a licensed installer or electrician with qualified experience. Final arrangements for installation must be be made when all materials have been received and inspected. Follow instructions provided with the shipped order. Pendant light stems come in 3 separate 14" sections extra lengths upon request and will incur additional costs. Bulbs, canopies, and crossbars come with pendant light fixtures. 


CLAIMS

Inspect all materials immediately. If a purchased item arrives broken upon shipping delivery immediate photographic documentation of the item and its original packaging must be submitted for any claims. Claims for damage, defects, or shortage must be in writing and made within three days upon receipt. All packaging materials, cartons, and crates, must be kept for inspection or claims will not be honored. If the item has been installed it has been accepted by the client. 


RETURNS AND EXCHANGES

Orders may not be returned, cancelled, or exchanged without prior authorization. Authorized returns must be made within 2 weeks (14 days) of receipt. Items purchased or materials must be in original packaging. Restocking fees as well as return shipping charges will always be applied. Custom orders are not subject to returns.